UX Case study of an app, I designed to remind people when it is time to order prescription refills. This is a walk through of my design process including a look at my journey map, sketches, wire frame, and prototype
I interviewed potential users to see if there was a need for my product idea. Interviews were done in person or via email. I complied the responses to get a better feel for what my product needed.
I complied the interviews to create a Persona or primary user. Primary user is someone that is tired of running out of her family's prescriptions. She is busy juggling life, work, kids and needs an easy way to track the level of family prescriptions.
"I don't often have the time to count out the pills I have left."
A journey Map is a visual guide to the steps a user goes through to solve their problem. Jayne just noticed that she is low on pills and is worried that she won't get her refills in time. Once she has the app, she can chose how many days in advance to be alerted. She now gets an auto alert. It makes her happy that she can now call her pharmacy and get an refill order placed in advance.
I built a wire frame using the prototyping tool, UXpin. The interactive prototype allowed users to experience the proposed functions of the app. I was able to get feedback in person and online. The feedback helped to refine my concept.
The user notices she is out of pills. She forgot to call in a refill and will now have to wait two days before she can get a new supply. With Medicine Minder she gets a text reminder two days before her last pill. She can tap a button to call her Pharmacy and request a refill. Then pick up her medicine without having to wait.